Last updated
20 October 2026
This Notice explains how TENDQORA uses personal information. It is designed to support responsible processing under Ghana’s Data Protection Act, 2012 (Act 843) and should be read with any agreement between TENDQORA and your organisation.
1. Our role
When a customer organisation uses TENDQORA to manage its procurement workspace, that organisation usually determines why and how personal information in that workspace is used. In that setting, the organisation is generally responsible for the information and TENDQORA processes it on the organisation’s instructions. For our own account, security, billing, support and website operations, TENDQORA may determine how personal information is used.
2. Information we process
This may include work contact details, user account and role information, sign-in and security events, supplier contacts, procurement records, documents uploaded by authorised users, messages, integration configuration and technical usage data. Please do not upload personal information that is unnecessary for the procurement purpose.
3. Why we use information
We use information to provide and support the platform, authenticate users, maintain tenant separation, protect against abuse, send requested notices, respond to support requests, meet legal obligations and improve reliability. We do not use Customer Data for unrelated advertising or sell it to third parties.
4. Sharing and service providers
Information may be available to the Customer’s authorised users and, where necessary, to vetted service providers that help us host, support, communicate or secure the service. We may also disclose information where required by law, to protect rights and safety, or in connection with a lawful business transaction. We require service providers to handle information only for the services they provide to us.
5. Security and retention
We use organisational and technical measures intended to protect information, including access controls, logging and security monitoring. No system is completely risk-free. We keep information for as long as necessary to provide the service, meet contractual and legal requirements, resolve disputes and maintain appropriate records. Customers control their workspace content subject to their agreement and applicable law.
6. Your rights and requests
Depending on applicable law and our role, individuals may request access to their personal information or ask for inaccurate, irrelevant, excessive, out-of-date, incomplete, misleading or unlawfully obtained information to be corrected or deleted. If your information is in a customer workspace, please contact that organisation first. You may also contact us at [email protected].
7. International processing
TENDQORA and its providers may process information in locations outside Ghana when needed to operate the service. Where this happens, we will use appropriate contractual, organisational and technical safeguards and follow applicable transfer requirements.
8. Updates and contact
We may update this Notice as the service or applicable requirements change. Material updates will be published here or communicated through the service. Contact us through the TENDQORA contact page with privacy questions or requests.